An ERP Cautionary Tale from FL

With ERP implementation, experience leads to best practices, avoiding unnecessary costs, and delays in launching. We here at Operations Resource Group know from experience there are going to be challenges that couldn’t have been seen at the beginning of a project. Our experience has taught us that listening to our clients needs, what issues they are attempting to improve or resolve, is of primary importance. Chris Holtzer (Senior Manager – Strategic Analysis) so eloquently said years ago regarding ERP implementation, “I think 90% of the over promise is just not understanding the real needs of the end-users.” He also went on to say, “New ERPs are a wonderful thing once they are working properly.”

I was researching ERP and supply chain advancements this morning and I came across this recent article from a Bradenton, Florida newspaper (Bradenton Herald). The district “has spent $20 million to install… (their) enterprise resource planning (ERP) software. The original budget was less than $10 million.”

The article also speaks to the ordering delays, payroll delays – all which have inherent costs beyond line item budgets. School is in session; supplies are needed.

The upside is the company responsible for the install is engaged in responsibly completing the work they were contracted for. You can bet they aren’t operating in the most supportive environment right now.

This is a good cautionary story; supporting our ORG mission. Do you know how we continue to make better informed decisions? By listening to you.

(Click here to read entire article: School district to software vendor: Give us what we paid for)

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