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Excellence in Customer Service

I believe the strongest testimonial to what is important to the ORG Team and our customer service comes from others. We can sell you all day and night on the merits in working with us. It is the unbiased alcaloides from the people we meet with that really speak to our mission. (Speaking of meeting with, today is our last day at Excelapalooza 7. Please say hello if you see one of our team.)

Oddly, this email from Terry Wakefield of Catalyst4Change is about how we talked our way out of a job. When we met with Darwin’s and examined their current challenges and processes, we recommended they not implement an WMS system yet. This is the customer service we believe in. Ultimately, we are dedicated to building strong relationships.

With Terry’s permission, we share his testimonial…

Julia,

I just want you to know that I sincerely appreciate the excellence in customer service which you provided to Darwin’s yesterday.  Many consultants / technical sales people say that they are looking after their client’s best interests; however, their actions do not validate their words.  Your insight into the fact that Darwin’s is not ready to fully utilize the benefits of a WMS was pivotal in helping confront where we really are, where we really want to go as well as how we can now best bridge the gap between these two realities.  I also value your perspective that case labels can be printed and applied at the time that the cases are re-palletized upon receipt at Darwin’s but do not have to be actively scanned into the inventory data base until individual cases are pulled for movement into B box for slacking.

Thank you!

Terry Wakefield
Catalyst4Change
linkedin.com/in/terry-wakefield-4746a