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Excellence in Customer Service

I believe the strongest testimonial to what is important to the ORG Team and our customer service comes from others. We can sell you all day and night on the merits in working with us. It is the unbiased alcaloides from the people we meet with that really speak to our mission. (Speaking of meeting with, today is our last day at Excelapalooza 7. Please say hello if you see one of our team.)

Oddly, this email from Terry Wakefield of Catalyst4Change is about how we talked our way out of a job. When we met with Darwin’s and examined their current challenges and processes, we recommended they not implement an WMS system yet. This is the customer service we believe in. Ultimately, we are dedicated to building strong relationships.

With Terry’s permission, we share his testimonial…

Julia,

I just want you to know that I sincerely appreciate the excellence in customer service which you provided to Darwin’s yesterday.  Many consultants / technical sales people say that they are looking after their client’s best interests; however, their actions do not validate their words.  Your insight into the fact that Darwin’s is not ready to fully utilize the benefits of a WMS was pivotal in helping confront where we really are, where we really want to go as well as how we can now best bridge the gap between these two realities.  I also value your perspective that case labels can be printed and applied at the time that the cases are re-palletized upon receipt at Darwin’s but do not have to be actively scanned into the inventory data base until individual cases are pulled for movement into B box for slacking.

Thank you!

Terry Wakefield
Catalyst4Change
linkedin.com/in/terry-wakefield-4746a

MODEX 2018 delivers opportunities to future-proof food processing plants

As the speed of manufacturing and supply chain operations continues to accelerate, the future of the industry depends on today’s forward-thinking decisions. From illuminating education to next-generation technology and equipment in action, MODEX lets you see what’s coming — and take advantage of it to “future-proof” your supply chain for years to come.

Powered by MHI, Charlotte, N.C., MODEX 2018 took place April 9-12 in Atlanta, connecting over 850 leading providers to showcase key industry trends and innovations.

In fact, MHI, Charlotte, N.J., and Deloitte Consulting LLP, New York, teamed up to produce “Overcoming Barriers to NextGen Supply Chain Adoption,” an annual industry report that provides an up-to-date perspective on emerging supply chain trends.

Here’s a rundown of some of the latest innovations in equipment and solutions introduced and showcased at MODEX 2018:

Strategic partnership improves WMS implementation

Worldwide Chain Stores (WCS), Chicago, and Operations Resource Group (ORG) Consulting, Brentwood, Calif., announced a strategic partnership, creating offerings of next-generation WMS with an implementation methodology that ensures greater accuracy and improved efficiencies.

Worldwide Chain Stores
312-264-1960

www.wwchainstores.com
Operations Resource Group Consulting
925-234-9201

http://org-consult.com

The Evolution of the Software Layer That Sits Between Automation and Higher-level Warehouse Management

So while the robots drew the eyes at Modex, it’s really the evolution of the software layer that sits between automation and higher-level warehouse management that bears some closer watching. The traditional lines between automation, WCS, and WMS continued to blur at Modex 2018, and there are new vendor offerings coming into the market with advanced analytics that are quite different from the monitoring and reporting typically found within WCS deployments. The need to better manage both labor and machines in digital-age fulfillment centers, along with the intensive piece picking and order cycle pressures that entails, is driving the evolution of this crucial software layer.

Roberto Michel of Modern Materials Handling (MMH) has a wonderful, brief wrap-up of Modex 2018. Robotics & virtual reality were the flashiest, attention grabbing elements at this years trade-show. However, as Michel points out, a system that manages the automated machinery and the human labor is central to a successful distribution. If anything, automation, robotics and virtual reality has added more moving pieces that need to be overseen – and when you factor in the HR requirements and financials… it can be quite overwhelming.

Use the link below to read Michel’s complete article – and remember, with the recent additions to Operations Resource Group team, any requirements you now have for warehouse management and customer relationship management – we are your complete enterprise resource planning ally. We work with you to design a system tailored specifically to your needs and operations.

(read complete wrap-up)