“Right Now” does create conversions

Vince Atkin, Overstock’s vice president of supply chain, stated that a delivery message of 2-day shipping has a 30% higher conversion rate than a 3-day or more delivery message.

Overstock.com knew from the previous year’s data, they would need to improve their delivery times to customers significantly to close sales and compete with other online ordering services during the holiday season. To do so, they would need products warehoused closer to the customer.

This only made sense though for the highly impacted holiday season. “It would be foolish to build a network that could handle Cyber 5 volume and let it sit there for the other 51 weeks of the year,” Atkin says about shipping carriers handling increased volume.

So Overstock.com staged its promotional products at its third-party logistic warehouses so it could ship products to customers faster.

This is from a very brief article from Digital Commerce 360.

It’s a very quick read. It also highlights the importance of decipherable data for Overstock.com to arrive at the important insights regarding customers’ sale conversions and customer retention.

Overstock also uses a machine-learning model to forecast fulfillment that factors in historic carrier performance. It builds rules into its reporting to flag issues. For example, if an order hasn’t moved in a couple days, there is likely a problem. Overstock will reach out to its carrier if an order hasn’t moved within 48 hours to proactively deal with any issues, instead of waiting for the carrier or a customer to flag an issue.

(read entire article – 1 minute)

 

ERP data analytics

ERP conversion data

Data Mining: The Hidden Treasures of Your ERP

The boss is unhappy with the company’s ERP. After a costly implementation, delivery delays, and bugs being worked out – she still isn’t getting the answers from the data she was hoping for. The promised treasure from data mining remains elusive!

Why?

Upper management and company leaders have a primary responsibility; get answers and insights beyond the obvious. This is what keeps a company a world-class leader. And industry leaders also lead in profit – which is the bottom line. The timeliness of the answers to these hidden questions is what supports improvements on, “speed to market”, production management, P/L, waste management, customer retention – and more – company growth. Yes, default data analysis is useful; it’s also the default. It isn’t leadership data.

Remember, world-class leaders are thinking beyond the obvious.

Too much data?

ERP Systems are excellent for funneling data from a multitude of disparate sources. The information to answer a company’s key questions is collected and stored – that’s a given. Accessing it in a manageable manner is the challenge.

The value of data usually remains in a holding pattern. The technical knowledge to query data from a database, or databases, is yet immensely complex and challenging (SQL statements, Db management, programming languages). College degrees are created for such expertise. And we live in a time when big data is the norm. So data isn’t the problem; accessing it in a legible manner is.

Whose responsibility is it to go into the mine?

Most IT departments are already topped out with major responsibilities. Adding data management and reporting most likely will either get your IT department giving their notice, or have the responsibility back-burnered as they continue to concentrate on site/information security, hardware maintenance, and the day-to-day support for staff’s use of your company’s technology.  (How do check email on my phone again?) I’m sure you CIO has some others, more important, that I’m unaware of.

So… Consistent, timely reports are still not getting to the company leaders.

DIY: Data Instantly Yours

Ok, that’s a groaner – however, it happens to be true.

Operations Resource Group partnered with SYSPRO, a world leader in creating an ERP software solution for manufacturing and distribution, because of their capability to integrate complex business systems into a single platform. This integration of multiple departments (customer orders, production, inventory control, etc.) creates large data sets with the information your looking for to answer those subtle, hidden questions you’ve been asking.

ORG recently partnered with Anvizent, a soup to nuts Analytics Solution for robust ERP Systems. In a short time, we and our clients have experienced phenomenal success. Anvizent reporting easily allows a person to track operations, spot hidden trends and patterns, uncover issues and take immediate action to keep performance world-class. By integrating Anvizent with SYSPRO, company leaders get the power of deep data mining while also receiving the insights from your SYSPRO ERP data in simple, manageable dashboards and reports. The people who want the answers and information are getting it when they want it – because they get it themselves.

Those hidden treasures are now readily available.

Data mining is for everyone

Because Anvizent is customizable, one can create user accesses for all departments appropriately. Now everyone from Executive to HR, Warehouse to Sales – everyone is safely, and most importantly, accurately reading and analyzing the reports that support their daily work.

Give us a call. We’ll happily answer your questions and concerns as we continue to support you and your business growth. We strongly believe that our partnerships with SYSPRO and Anvizent support our excellence in customer service.

12 to Help Choose the Right Analytics Solution For You

If you are looking for a BI and analytics solution to make your organization data-driven, then you well know how easy it is to feel lost or overwhelmed.

Getting analytics right

Selecting a Business Intelligence (BI) and analytics solution is a decision that will impact your business for years to come. While the right solution will help you use your data to drive competitive advantage, spending your budget on the wrong business solution can end up adversely impacting your staff and production efficiency and ultimately harm your bottom line.

With so much at stake, making the right choice can seem daunting and to make matters worse, there are many BI players in the market that have seemingly indistinguishable offerings – each claiming theirs is the ‘next big thing’ in data analysis. We have a guide to help you navigate the market and avoid many of the pitfalls that come with selecting the right system to meet your business needs.

The Right Questions Direct to the Right Solutions

It seems obvious, however, the exploration stage of implementing automated business systems often gets the short end of the stick. A while back we discovered Anvizent, and quickly saw how integrating it with the power of SYSPRO ERP generated data gave everyone in an organization access to analytics where they can spot opportunities and issues, and more importantly, take proactive action to drive business performance.

This white paper developed by Anvizent has twelve excellent questions to empower your exploration to install or upgrade comprehensive technology solutions to support your business systems and improve efficiencies.

the heart of effective supply chains

Leverage Procurement to Support Competitive Supply Chain Models

With the impact of an increasingly global economy, organizations understand that it is no longer about a single-point organization competing with another, it has moved to an operational level with supply chains competing with supply chains.

Procurement is a promising arena in the quest for rapid, sustainable profits and competitive models. Streamlining your procurement procedures and making sure that all policies are in place is critical to the overall success of your business. Supply chain management drives companies to reevaluate the ways they manufacture, distribute, and sell products. By using an appropriate ERP solution, you can streamline this process even further, enabling your supply chain to become a strategic advantage to your business and set you apart from your competitors.

Download SYSPRO Leverage Procurement to Support Competitive Supply Chain Models